For each booking made through the goadrives Platform, the Guest shall have to pay Lease Rental in advance which shall include– Rental fee calculated basis the start and the end time of the trip. The Lease Rental fee per day changes dynamically based on the demand, lead time to booking start, location of the booking, vehicle chosen and the duration of the booking.
All refunds shall be initiated to the original payment account/ mode. All refund initiation shall be processed immediately after the cancellation request is received. However, all such refunds may take 5-15 days to reflect in Guest’s accounts. Payments owed by Guests under this Fee Policy or other applicable policies will be deducted from the security deposit, if any deposited with goadrives. If the security deposit does not cover such payments, the balance must be paid by the Guest electronically within 24 hours of the booking end time, as per goadrives payment instructions. The Guest shall ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges and/or amount payable to goadrives. Guests are solely responsible for any associated bank or credit card charges or fees. Guests may be charged a processing fee for a declined credit or debit card payment. In the event the Guest defaults on any payments, goadrives is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, goadrives may designate third parties to collect amounts owed to goadrives by a Guest. goadrives reserves the right to prohibit a Guest from making a subsequent booking on the Platform until all outstanding fees in the Guest's account have been paid in full. In the event a fee is incurred, the Guest will receive an email invoice from goadrives that will have detailed payment instructions.
Cancellation made between 24 hrs before booking start time - Flat cancellation fee of 100% of the Lease Rental paid in advance. Refund of the remaining portion of Lease Rental after deduction of Platform Fee. Cancellation made after booking start time - No refund of Lease Rental paid in advance. Notwithstanding anything contrary stated herein, goadrives reserves the right to withhold any refunds due to cancellations, if goadrives, at its sole discretion, perceives any credit card frauds by a user or where cancellations are made by a user with an intention to defraud goadrives.
No modification is allowed to the schedule booking between 0- 4 hours before booking start time.
In case a Guest wishes to extend the booking period, he/she may do so at any time before or after the booking ends. Extension of booking shall be applicable at normal tariff.
Not allowed. However, Guests can drop the vehicle before booking end time. No charges or refunds applicable.
Guests will not be able to change booking start time or shorten the booking end time within 4 hours prior to the booking start time. No refunds will be applicable. Nevertheless, guests can anytime extend the booking, extension terms provided above shall be applicable.
Late return would be charged
The calculation of the tariff rate is standard I.e 9am to 9am
The minimum booking duration (also referred to as the “minimum billing duration”) for which a booking can be made by the Guest will be at least for 48 hours. No booking under such duration will be entertained by goadrives on its Platform.
In all such events where the Vehicle is dropped at the designated location with: (i) lesser fuel compared to the fuel gauge reading at the booking start time, Note: Each and every fuel related dispute needs to be resolved between the Host and the Guest independently. goadrives shall not be involved in resolving any fuel related disputes. goadrives only shall be limited to providing an alternate Vehicle to the Guest for events where the Guest receives a Vehicle with no fuel.
For all the events where the vehicle is not returned to the designated drop location, Guest shall be liable to pay the amount as contemplated
Full payment of fines to be claimed by the guest.
Bookings would stand cancelled if after 4 hours of booking start time the Guest still doesn’t show up. No refunds would be applicable.
INR 1000 (over and above any government fines that may have been levied).
A fee charge of INR 500 plus applicable damage costs related to interiors. Its charges may differ from the car type.
The Guest will be liable for the full cost of repair / damage to the vehicle + miscellaneous expenses arising out of the damages.
A flat fee charge of INR 2000 if not returned within 3 days. Its charges may differ from the car type.
In case of an accident caused, the guest needs to file a police complaint and a report for the above is a must to be actioned. In case of such an incident the guest should not move the vehicle from the spot and a spot survey has to be made or the concerned supplier needs to be informed about the same.
In case of any intentional damage or damage caused to the vehicle as consequence of the Guest, such as (i) the Guest is found to be under the influence of alcohol during the booking period ; (ii) the vehicle workshop and/or insurance company deem the damage to be attributable to the Guest and/or the user; or (iii) a non-goadrives Guest is found to be the one driving at the time of accident, Guest will be liable for the full cost of repairing damage caused to the vehicle and any other damages to goadrives, including, without limitation loss of expected revenue arising out of the damage to the vehicle.
If during the trip any damage is caused to the vehicle above 25k then the insurance will be claimed and the no of days the vehicle is under service the guest will be liable to pay the rental tariff of per day to the no of days the vehicle will be at the service station.
If the Guest returns the car in dirty condition, he/she will be charged the cleaning fee as following: (i) for dirty removable (foot mats etc.) – 500 INR; and (ii) for interior washing / dry cleaning (for seat covers, door panels)
Home delivery or airport delivery will be available at an additional fee plus the distance fee subject to availability and ongoing offers. The vehicle will be delivered to the specified location selected during booking creation, 0-5 minutes prior to the booking start time and vehicle will be picked up within 30 minutes from the booking end time. The Guest may end the trip before completion of the booking end time. The Guest shall not be charged if he/she has ended the trip before the booking end time and the car is yet to be picked up by the delivery executive of goadrives
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